SonoTale
Support
We’re here to help with anything — uploading a book, casting voices, billing, exports, or your account. The fastest way to reach a human is email.
Before you write — quick answers
- Pricing & how billing works — see the pricing page and its FAQ (editions, credits, what a book costs, no re-narration fees).
- Why the editions are priced as they are — the research page lays out the evidence.
- Refunds & cancellation — see the Payment section of our Terms of Service.
Billing & payments
Payments are handled securely by Stripe. For a charge you don’t recognize, a render that failed but still used credit, or a refund request, email support@sonotale.com with your account email and we’ll sort it out.
Your account & data
You can permanently delete any book from your library at any time. To request a copy of your data, export your account, or delete your account entirely, email support@sonotale.com. See our Privacy Policy for the full detail on your rights.
Publishers
Working with a catalog? Reach the publishing team via the publishers page.